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Delivering Effective Customer Notifications

I recently had the opportunity to speak at an event about crafting customer notifications. The audience was largely security practitioners but my core message was about preparing our customer facing teams for the unfortunately all too common event of a data breach. As security practitioners we often spend time in a security bubble and take for granted a certain level of knowledge and understanding of process but we should also spend time thinking about how the rest of our organization will operate during a data breach.